All problems experienced with district technology equipment should be reported to the SD79 Help Desk - Sharon Ramsey via one of four routes:

• Phone the Help Desk and speak with Sharon or leave a message. Messages are checked regularly throughout the day! Sharon's Help Desk phone number is 250 748-0321 local 217
• Email the Help Desk Email Help Desk (helpdesk@sd79.bc.ca) or Sharon Ramsey directly (sramsey@sd79.bc.ca)
• Fax the attached form -

Tips for reporting problems:

1. Report the symptoms....if a workstation/computer is not functioning properly, the technicians can get clues from the symptoms presented in the failure - please don't suggest a cause. Example: if the computer screen shows a picture of a folder with a question mark on it, don't say the hard drive has failed - just describe the number of attempts to start the computer and the observed symptoms with each attempt.
2. When a student has difficulty logging in or using a particular workstation/computer, in your request for assistance please note the following information:
• Student's Information - username and password
• Location/Numberof the computer/workstation where the student experienced the difficulty - if he/she tried at several workstations and experienced the same difficulties, please include this in the report
• Software Applications involved

Below are resources to troubleshoot lab or individual classroom computer problems. Please remember - schools labs are a school community resource, and as such need to be cared for by all. If you experience a problem, please follow your school's protocol and report the problem immediately!